Data Privacy Policy

Welcome to our website. We are pleased that you are interested in our products and services. Protection of personal data and data security are very important to us. We collect, process and use personal and anonymised data during your visit to our website. This is done, of course, while complying with the provisions of the law.

Collection and Processing of Personal Data

As a rule, we do not collect personal data when you visit our webpages.

We only collect, process and use personal data (such as name, date of birth, postal or email address, telephone number) when needed in order to perform an offered service. We also need your personal data in order to check whether you have access to protected webpages, to register you, to respond to your request to contact you, or to provide you with information or services.

General Data

Data relating to the use of this website (such as length of use, number of visits, pages visited) are only analysed in a consolidated and anonymised form. No inferences are drawn about specific individuals. When you visit our webpages, our web servers normally store the IP address of your computer system, the webpage, if available, that you visited before coming to us, the webpages that you visit, and when you visit them.

We can use this information to identify visitor preferences, and improve and reorganise our webpages accordingly.

Cookies

In come cases we use cookies, super cookies or other components (e.g. Javascript) in order to make your visit to our webpages as user-friendly as possible. Cookies are small text files sent to your PC by a web server and stored there in order to manage your access to our website. The cookie allows you to be identified when you revisit our webpages, with no need for you to resubmit information that you previously needed to enter (e.g. font size or session information). You have the option of adjusting your browser settings to deactivate such components. This could, however, prevent some components on our webpages from functioning.

Use of Internet Information Services

If you grant permission to collect, process and use your personal data in order to use an Internet service (e.g. subscribe to a newsletter), you can permanently cancel this permission at any time. Data from other agreements are not affected by cancellation of an Internet information service.

When a newsletter is accessed, we store the time that it was accessed by a particular recipient and any other information accessed.

Disclosure of Personal Data to Third Parties

We only disclose your personal information to third parties if you have expressly authorised us to do so (e.g. for customer advisory and support services provided by an institution acting as an intermediary). You may cancel this authorisation at any time.

Data is only provided to government institutions or authorities if we are obligated to do so by law or as a result of a court order.

Our employees undertake to maintain confidentiality and comply with the provisions of data protection law and banking secrecy.

Security

We have implemented technical and organisational measures for our Internet pages and the components underlying these pages to protect your data against intentional or accidental manipulation or access by unauthorised third parties, loss, destruction or changes. This protection is continuously improved as the technology advances.

Information on Money Transfers using the SWIFT Network

When money is transferred outside of Germany or a separately authorised domestic express money transfer is performed, the data included in the remittance are transferred to the payee’s financial institution via the Society for Worldwide Interbank Financial Telecommunication (SWIFT), which is headquartered in Belgium. There is currently no other organisation that offers these services worldwide, which means that German financial institutions normally have no choice but to use SWIFT services for performing international money transmissions. No German financial institution would be able to offer its customers global money transmission services without working together with SWIFT. The SWIFT network used by German financial institutions satisfies the highest technical and organisational security requirements.

SWIFT has operating centres in Europe and the US where transaction data are stored temporarily. Continuous data mirroring ensures that the data stored on the servers in the operating centres are identical at all times. This mirroring is performed for security reasons, so that international money transmission can be continued from one operating centre if the other operating centre fails. The spatially separated replacement infrastructure complies with international standards and regulatory requirements.

After 11 September 2001, the US Department of the Treasury used official seizure orders to demand transaction data from SWIFT’s US operating centre, and analysed this data for counter-terrorism purposes. According to information from SWIFT and the US Department of the Treasury, an agreement has been reached to reduce the quantity of data encompassed by the seizure orders as far as possible and to ensure that they are analysed solely for counter-terrorism purposes.

One can assume that the seizure of money transmission data in the US is permitted by US law. Government offices in Europe could also seize data on a similar legal basis.

European data protection authorities previously raised concerns in November 2006 about the mirroring of money transmission data in the SWIFT operating centre in the US and access to this data by US authorities. SWIFT has since announced plans to construct a new European computer centre, headquartered in Switzerland, which is scheduled to begin operations in 2012. This would replace the current centre in the US, so that European money transmission data would no longer be accessible to US authorities in the future.

Contact

Please contact our data protection officer if you have any questions or comments about our data privacy policy:

DekaBank
Deutsche Girozentrale
Datenschutzbeauftragter
Mainzer Landstraße 16
60325 Frankfurt
Email: datenschutz@deka.de

Version

This version is dated December 2009.